Kevin Grablin

Use this if your device shows a malware alert, suspicious pop-up, unknown installer, or other security warning. At a glance Use this when: Anyone seeing a malware alert, suspicious pop-up, unkno...

A complete hardware ticket helps IT start troubleshooting immediately and reduces follow-up questions. At a glance Use this when: Anyone opening a hardware support ticket for a computer, monitor...

Your computer name helps IT identify the right device when troubleshooting, especially if multiple devices are assigned or nearby. At a glance Use this when: Anyone submitting a ticket where IT ...

Screenshots and short screen recordings help IT understand the exact issue without a long back-and-forth. At a glance Use this when: Anyone who needs to attach an error, warning, or visual examp...

Use this when a keyboard, mouse, trackpad, or other peripheral is not responding or behaves inconsistently. At a glance Use this when: Anyone whose keyboard, mouse, trackpad, headset, webcam, or...

Use this when an external monitor or display setup is not working as expected. At a glance Use this when: Anyone whose external monitor is blank, low resolution, flickering, or not detected. Ty...

Use this when Chrome or another browser has trouble loading a website or web app. At a glance Use this when: Anyone seeing browser slowness, page load failures, sign-in loops, blank pages, or we...

Use this when Wi-Fi is disconnected, connected without internet, slow, or unstable. At a glance Use this when: Anyone who cannot connect to Wi-Fi, has no internet, or has unstable wireless conne...

Use this for general Windows PC problems before opening a hardware ticket or while collecting details for IT. At a glance Use this when: Windows users seeing slowness, freezing, update issues, a...

Use this for general Mac problems before opening a hardware ticket or while collecting details for IT. At a glance Use this when: Mac users seeing slowness, freezing, app crashes, startup issues...