Use this when Wi-Fi is disconnected, connected without internet, slow, or unstable.
At a glance
- Use this when: Anyone who cannot connect to Wi-Fi, has no internet, or has unstable wireless connectivity.
- Typical time: 5-10 minutes
- Priority signal: High if you cannot work from another network or hotspot.
Quick checks
- Confirm Wi-Fi is turned on.
- Confirm Airplane Mode is off.
- Try turning Wi-Fi off and back on.
- Move closer to the access point if signal is weak.
- Test whether another device can connect to the same network.
Steps to try
- Forget and reconnect to the Wi-Fi network if you know the correct network and password.
- Restart the computer.
- Test another network or mobile hotspot if available.
- If only one app or website fails, test another website before assuming Wi-Fi is down.
- For Windows, run the Network and Internet troubleshooter if available.
Submit a ticket when
- You cannot connect after restart and reconnect checks.
- The issue happens only on your computer and not other devices.
- Wi-Fi repeatedly drops during work.
- You are in a Propeller office and the issue affects multiple people.
Include this in your ticket
- Office/location or network name.
- Computer name.
- Whether other devices can connect.
- Whether the issue is no Wi-Fi, connected with no internet, slow, or dropping.
- Screenshot of the Wi-Fi status or error.
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