How to Find Your Computer Name

Your computer name helps IT identify the right device when troubleshooting, especially if multiple devices are assigned or nearby.

Quick checks

• Use the computer name shown in system settings, not the model name alone.
• If you cannot access settings, include the serial number or a photo of the device label if available.

Steps to try

1. On Mac, open Apple menu > System Settings > General > About.
2. On Mac, use the Name field shown at the top of the About window.
3. On Windows, right-click Start, open Settings, then go to System > About.
4. On Windows, use the Device name shown under device specifications.
5. Paste the name into the ticket exactly as shown.

Submit a ticket when

• A ticket asks for affected device name.
• The issue affects a specific computer.
• You are reporting malware, Wi-Fi, hardware, or performance issues.

Official references

• Find your computer name in Windows or Mac
• Find your computer's name on Mac