Screenshots and short screen recordings help IT understand the exact issue without a long back-and-forth.
At a glance
- Use this when: Anyone who needs to attach an error, warning, or visual example to an IT ticket.
- Typical time: 1-3 minutes
- Priority signal: Useful for any ticket with an error message or unexpected behavior.
Quick checks
- Avoid capturing passwords, sensitive data, personal messages, or confidential client information.
- Capture the full error message when possible.
- Include enough surrounding context for IT to see which app or browser tab is affected.
Steps to try
- On Mac, press Shift + Command + 5 for screenshot and screen recording options.
- On Mac, press Shift + Command + 4 to select part of the screen.
- On Windows, press Windows + Shift + S to open Snipping Tool capture.
- On Windows, press Windows + Shift + R to capture a video clip if available.
- Attach the saved image or recording to the ticket.
Submit a ticket when
- You see an error message.
- A layout, display, or formatting issue is hard to describe.
- The issue happens only after several clicks.
- IT asks for a screenshot or recording.
Include this in your ticket
- Screenshot or recording.
- The app or website involved.
- What you clicked immediately before the issue appeared.
- Whether the issue repeats.
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