Use this for general Windows PC problems before opening a hardware ticket or while collecting details for IT.
At a glance
- Use this when: Windows users seeing slowness, freezing, update issues, app crashes, or general device problems.
- Typical time: 10-15 minutes
- Priority signal: High if the PC will not start, will not charge, or blocks work.
Quick checks
- Save your work and restart the PC.
- Confirm the PC is connected to power if the battery is low.
- Disconnect nonessential accessories, docks, hubs, and external drives.
- Open Settings > Windows Update and install available updates when practical.
- Check available storage in Settings > System > Storage.
Steps to try
- Restart the PC and test the issue again.
- Open Task Manager and close apps that are not responding.
- Check whether the problem happens in one app or the entire computer.
- If the issue started after connecting an accessory, disconnect it and test again.
- If the problem continues, note whether it happens after a restart and whether updates are pending.
Submit a ticket when
- The PC will not start, charge, or wake.
- The issue continues after restart and update checks.
- The device is overheating, physically damaged, or making unusual sounds.
- The issue blocks work or affects multiple apps.
Include this in your ticket
- Device name and Windows version.
- What changed before the issue started.
- Screenshot or exact error text.
- Whether external accessories or docks are connected.
- Whether Windows Update shows pending updates.
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