Kevin Grablin

Use this when your Microsoft Authenticator prompts still go to an old phone or you no longer have the device that was registered for MFA. At a glance Use this when: Anyone who replaced, lost, re...

Use this when Microsoft Authenticator does not show a push notification, number-matching prompt, or verification code during sign-in. At a glance Use this when: Anyone who is signing in but does...

Use this when your Propeller password is not accepted, the account shows as locked, or apps keep retrying an old password. At a glance Use this when: Anyone who cannot sign in because their Prop...

Use this for Microsoft Authenticator app errors, number-matching problems, inactive account tiles, or unclear MFA behavior. At a glance Use this when: Anyone seeing Microsoft Authenticator error...

Use this when a Microsoft 365 app is slow, failing to sign in, not syncing, or showing an error. At a glance Use this when: Anyone having trouble with Outlook, Office, Excel, Word, PowerPoint, S...

Use this when Zoom will not launch, cannot join a meeting, has audio/video problems, or fails sign-in. At a glance Use this when: Anyone having trouble joining Zoom, signing in, or using microph...

Use this when a browser app fails to load, loops during sign-in, shows a blank page, or behaves differently across browsers. At a glance Use this when: Anyone having trouble with Microsoft 365 w...

Use this when Slack will not load, notifications are missing, messages are delayed, or the desktop app behaves unexpectedly. At a glance Use this when: Anyone having Slack desktop, browser, noti...

Use this when an app worked before a password change but now repeatedly prompts, fails sign-in, or keeps using old credentials. At a glance Use this when: Anyone whose apps keep prompting for an...

Use this when email is delayed, rejected, missing, bouncing, or not reaching the expected recipient. At a glance Use this when: Anyone troubleshooting delayed, rejected, missing, or bounced emai...