Use this when your Propeller password is not accepted, the account shows as locked, or apps keep retrying an old password.
At a glance
- Use this when: Anyone who cannot sign in because their Propeller account appears locked or repeatedly rejected.
- Typical time: 5-15 minutes depending on cause
- Priority signal: High if you cannot access core work apps.
Quick checks
- Stop repeated sign-in attempts for a few minutes.
- Close apps that may be retrying an old password, such as Outlook, Teams, or phone mail apps.
- Confirm Caps Lock is off and your username is your Propeller email address.
- If you recently changed your password, try signing in through a browser first.
Steps to try
- Submit a Login Issue ticket and select Account Locked Out.
- Set Locked out now? to Yes if you cannot work.
- Keep your preferred callback method available for verification.
- After IT restores access, update saved passwords on devices and apps.
- Restart affected apps after updating saved credentials.
Submit a ticket when
- The account locked message appears.
- Multiple apps are rejecting your password.
- You recently changed your password and apps still use the old one.
- You cannot access Microsoft 365, Slack, Zoom, or other work apps.
Include this in your ticket
- Exact lockout or error text.
- Whether you recently changed your password.
- Which apps or devices may still have the old password saved.
- Whether you are blocked from work right now.
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