Use this when Zoom will not launch, cannot join a meeting, has audio/video problems, or fails sign-in.
At a glance
- Use this when: Anyone having trouble joining Zoom, signing in, or using microphone, speaker, camera, or screen sharing.
- Typical time: 5-10 minutes before a meeting
- Priority signal: High if an active or upcoming meeting is blocked.
Quick checks
- Quit and reopen Zoom.
- Check for Zoom updates.
- Confirm the correct microphone, speaker, and camera are selected.
- Unplug and reconnect external audio/video devices.
- Close other apps that may be using the microphone or camera.
Steps to try
- Open Zoom settings and test speaker and microphone.
- Join a Zoom test meeting or another meeting to compare.
- For Bluetooth devices, confirm they are connected to the computer and not another device.
- Check macOS or Windows privacy permissions for microphone, camera, and screen recording.
- If the meeting is urgent, include the meeting link or ID in the ticket.
Submit a ticket when
- You cannot join or start a meeting.
- Audio, video, or screen sharing fails after quick checks.
- The issue affects a live meeting.
- Other attendees see the same behavior.
Include this in your ticket
- Meeting link or ID if relevant.
- Whether sign-in, joining, audio, video, or screen sharing is affected.
- Whether other attendees are affected.
- Screenshot or exact error text.
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