Use this when requesting a distribution list, shared mailbox, alias, mailbox access, or email permission change.
At a glance
- Use this when: Anyone requesting an email list, shared mailbox, alias, mailbox access, or permission change.
- Typical time: 5 minutes to gather approval/context
- Priority signal: Normal unless it blocks a launch, client deliverable, or active business process.
Quick checks
- Confirm the business owner or approver.
- Confirm the requested address or display name.
- Confirm users who need access and their access level.
- Decide whether external senders should be allowed.
Steps to try
- Submit an Email Issue ticket and choose the matching email request subcategory.
- Use the Business Justification field to explain the business purpose.
- List requested members and access levels in the description.
- Include any deadline or event dependency.
- Wait for IT to confirm creation or permission changes.
Submit a ticket when
- A new list, shared mailbox, or alias is needed.
- Mailbox/list membership needs to change.
- Send-as or send-on-behalf permission is needed.
- External sender behavior needs to be allowed or restricted.
Include this in your ticket
- Requested email address or display name.
- Business purpose.
- Owner or approver.
- Users and access level needed.
- Whether external senders should be allowed.
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